The service is designed for organisations that need to manage fatigue, fit to work, fitness-for-duty, worker health monitoring, and compliance evidence across operational workforces.

Typical users include transport operators, logistics businesses, warehouses, plant operators, construction businesses, safety teams, managers, supervisors, and workers.

The service is designed to support compliance activities related to Australian fatigue and safety obligations – Safe Work Code of Practice – Fatigue and Heavy Vehicle National Law fatigue and fit to drive expectations.

The service supports compliance management, but it does not replace legal advice.

Yes, the Service helps organisations create, manage, and retain compliance records, setting out how they manage fatigue and fitness to work.

Organisations remain responsible for ensuring their processes, data, and implementation continue to ensure the fit to work system continues to meet their obligations.

The service uses a seven-band fatigue risk model.

Bands 1–2 are low risk

Bands 3–4 are moderate risk

Bands 5–6 are high risk

Band 7 is critical risk.

Higher bands require increased management oversight or immediate action.

A fatigue risk band is a risk rating applied to a work segment or worker situation.

The service records a baseline band for the work segment and an actual band at the time of declaration, including any fatigue uplifts based on shift patterns, cumulative hours, or other risk factors.

A fatigue uplift is an additional risk factor applied to a worker’s baseline fatigue band.

It may reflect factors such as shift timing, cumulative fatigue, phase-specific risks, or other conditions that increase fatigue risk.

The service uses a seven-band fatigue risk model.

Bands 1–2 are low risk

Bands 3–4 are moderate risk

Bands 5–6 are high risk

Band 7 is critical risk.

Higher bands require increased management oversight or immediate action.

The service draws on the organisation’s assessment questionnaire responses, role mapping, work segment configuration, and control library to generate document sections, which are then assembled into downloadable or printable documents.

The generated documents should be reviewed to match the actual business operations before being treated as final compliance documents.  Each document has key areas that can be edited to create a final version of each document.

Yes. Individual generated sections can be edited after generation without requiring full document regeneration.

When a document is regenerated, the previous version is archived and a new current version is created. The system retains recent version history and records document status.  Edit of higher Level 1 and Level 2 documents should be regenerated and the other documents in the series be updated.

Generated documents are stored as HTML with a print stylesheet. Users can print or save the document as a PDF through the browser.
Users have access to the virtual documents at any time.

The assessment questionnaire is used to understand the organisation’s current control environment.

Administrators score different areas on a 0–3 scale, ranging from no controls in place to full controls. These scores influence the content and recommendations in generated documents.

Level 1 documents are business-level documents for directors, executives, and PCBUs.

Level 2 documents are manager-level procedures and audit documents.

Level 3 documents are worker-level SOPs and Toolbox Talks.

Yes. The service can track worker medical certificates and licences, including certificate type, provider, issue date, expiry date, and status.

Certificates can be marked as not required, current, expiring, or expired.

The service flags expiring and expired certificates in the Reviews panel so they can be managed as part of ongoing compliance oversight.

The service includes a worker-facing document acknowledgement system.

Workers can view assigned documents, read them, and acknowledge receipt. Each acknowledgement is date-stamped and stored permanently.

Yes. Documents can be assigned to all workers, specific work segments, worker types, or individual named workers.

The business rules under the FTW Management Plan on work hours and rest can be implemented in LAWD.AU.

LAWD.AU business rules can monitor and enforce business requirements to take priority prior to any Heavy Vehicle National Law – WORK/REST. The LAWD.AU records and monitors declared compliance, but it does not prevent a worker or driver from working beyond prescribed hours.

It supports monitoring, documentation, and management action.

Access depends on user role.

System Admins have full access, Client Admins manage organisation-level settings and records, Safety Officers manage reviews and compliance records, Managers confirm declarations and variation requests, and Workers can submit declarations, view documents, and acknowledge assigned materials.

Chain of Responsibility is the legal framework that places shared responsibility on parties in the heavy vehicle supply chain who control or influence transport activities.

The service helps organisations document controls, monitor fatigue risk, and retain evidence of active management.

If a worker submits a Not Fit to Work declaration, the service triggers immediate notifications to configured managers or safety officers so the issue can be reviewed and managed.

“Fit with Conditions” means the worker has declared they may be able to work, but only under certain conditions or controls.

These declarations remain open until reviewed and confirmed by a manager.

Yes. Workers can submit formal variation requests when scheduled work may breach fatigue management limits or require review.

The request is routed to the responsible manager, and the outcome is recorded in the system.

Yes. Documents can be assigned to all workers, specific work segments, worker types, or individual named workers.

Toolbox Talks are worker-facing education documents that support awareness and acknowledgement.

Examples include fatigue awareness, lifestyle and health, not fit to work, Chain of Responsibility obligations, service how-to guidance, and variation request processes.

Yes. Workers have access to their own data only, including their declarations and assigned documents.

If a worker submits a Not Fit to Work declaration, the service triggers immediate notifications to configured managers or safety officers so the issue can be reviewed and managed.

Compliance records are retained indefinitely within the organisation’s WordPress database unless the organisation implements its own data retention process.

Organisations should apply their own data retention policies in line with applicable record-keeping obligations.